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Position Description

Position: Member Management Assistant
Responsible to: Business Services & Member Management
Hours: 38 per week
7:30am – 4pm Monday Thru Thursday.
8-2pm Friday

Overview: To support the Membership Management team in processing and other general business needs.

General Skills Set Required:

The new hire needs to be an organized team player, attentive to Member needs, and have strong & ethical follow-through. Must be versatile in communication style to work with Members, Reps & corporate events.

Technical Set Required:

Technical applications include Windows, Access, Office Suite, and general technical knowledge. Strong ability to multi-task between answering the phone.

Organizational Skills Set Required:

Strong organizational skills desired. Must be able to organize both paper and electronic files, correspond with Members and Reps, and prepare light reports. May serve as an initial point of contact. Must be able to plan, prioritize and to set and achieve goals.

Core Duties & Responsibilities

The core duties and responsibilities of a Member Management Assistant revolve around supporting other team members. Processing applications, Expense Reports as requested, follow up phone calls to potential & current Members, answer the general phones, return calls left on the answering service as requested, and other duties as deemed necessary for general business needs. Job duties can vary based on company need.

Varied Skills Set

The Member Management Assistant must exhibit many varied skills and qualifications. At the core, the Administrative Assistant is a support position, meaning that communications and decision-making are paramount. Here are a few specific skills:

· Decision Making – Have the ability to make independent decisions daily and address the best way to handle specific tasks.

· Communication & Collaboration – Collaborate with other team members, support staff, management, Members and Reps on a regular basis.

· Organizational Skills – Be able to organize, prioritize core project elements. Must show initiative, stay organized and determine which tasks need to take priority.

· Clear Writing Skills – Spelling, grammar, punctuation, basic math and writing are essential skills to have. Writing skills range from creative to professional and more.